Shipping & Delivery Information

Shipping Methods

  • Regular mail + tracking number (First class) – 25,00€
    Delivery time: 7–12 business days. Signature is not required.
  • Delivery time to the US is around 10–15 business days.
  • Free shipping (orders over 400,00€) – orders are sent by standard shipping with tracking number.

Tracking Numbers

Our company sends tracking numbers only if the delivery time exceeds 8 working days.

Dispatch & Processing Notes

We send orders in big quantity. This is the reason why administration at the post office is slower than normal. We cannot influence it. But you do not have to be worried — your order will be sent whenever the status of your order shows “Shipped”.

Estimated Delivery Times

Delivery times are between 7–12 days to all major destinations. Sometimes delivery may be delayed due to bad weather, security checks, customs, etc., so it may take 14–20 days. During shopping season it may take even more days.

If the product is not received after 30 days, your order will be sent again at our cost.

Please wait at least 4 weeks before contacting us about non-arrival of an order. Maximum delivery time is 30 days. If the order has been detained and confiscated by foreign customs, please contact our Support Center and we will reship it immediately. All packages have tracking numbers.

Countries Where We Cannot Guarantee Delivery

We cannot guarantee delivery to these countries: Norway, Finland, United Arab Emirates, Kuwait, Denmark, Sweden, Australia.

Customer Support

Since our services are optimized to be conducted online and worldwide, you are more than welcome to contact our departments through our website. Our customer support works on a regular daily basis and we will answer your email in 1 to 8 hours. We can guarantee you that you will always receive an answer about your payment and order. We look forward to cooperating with you!

Claims Policy

DAMAGED

If your order is damaged:

  • Please provide detailed pictures of the parcel with clearly visible receiver details.
  • Please provide detailed pictures of the damaged products.

When half of the damaged goods value is paid and confirmed, we will re-ship the full value of goods.

LOST

If your order has not been delivered within 45 days after the dispatch date:

  • Please send us an email with the tracking number.

When half of the lost goods value is paid and confirmed, we will re-ship the full value of goods.

For safety reasons, re-shipping will be made only when a new receiver and new shipping address is provided.

We will not re-ship if:

  • You can’t provide a new receiver and delivery address.

We do not re-ship to:

Canada, New Zealand, Norway, Singapore, South Korea, Australia, Saudi Arabia, countries in Africa, countries in South America, Israel, UAE.

SEIZED

If your order is seized:

  • Please provide a 120 dpi picture of the envelope of the letter from customs or FDA with the receiver name.
  • Please provide a 120 dpi picture of the letter received from customs or FDA with the receiver name.

When half of the seized goods value is paid and confirmed, we will re-ship the full value of goods.